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Bilingual Customer Service Advocate – French and English Required - Home Office Program - Salary up to $27.95/hour
Are you passionate about delivering exceptional client experiences and making a real difference at the first point of contact? At Citi, our Customer Service Advocates are the voice of the bank — resolving client inquiries across multiple platforms, protecting client relationships, and ensuring every interaction reflects the high standards our customers deserve. This is an entry-level opportunity to build a meaningful career within one of the world's leading financial institutions, where your impact is felt from day one.
Attached resume is required to be considered.
Starting salary for this position is $25.38 per hour ($49,500 annual) up to $27.95 per hour ($54,500 annual).
This is an entry-level position; we are proud to offer a competitive benefits package and opportunities for advancement within the company.
Home Office Program – Must have proper working conditions and required technology.
Ready to launch your next career journey?
This full-time position comes with a fantastic benefits package designed to support you every step of the way!
- Day 1 Health Coverage: Medical and Dental
- Culture Built for Success: Thrive with flexible work strategies and a vibrant, collaborative community that champions your growth
- Financial Future: Retirement and Savings Plans
- Work-Life Balance: Generous paid time off including vacation and holidays.
- Heath & Wellness Support: Confidential mental health resources and assistance programs.
Responsibilities
- Serve as the first point of contact for clients by handling inbound client calls, evaluating, and resolving inquiries across multiple channels to deliver timely, accurate, and effective solutions.
- Navigate multiple computer systems and customer service platforms concurrently to address account inquiries and complete assigned tasks with accuracy and efficiency.
- Build and maintain working knowledge of Citi's products and services to provide informed, relevant support tailored to each client's needs.
- Identify potential risks within client interactions and apply sound judgment to determine solutions that meet client needs while protecting the business.
- Uphold compliance standards in every client interaction, ensuring decisions reflect ethical conduct, regulatory requirements, and Citi's policies.
- Deliver a consistently exceptional client experience, measured against defined service metrics, with a focus on first-call resolution.
- Resolve client disputes and retain relationships by following established guidelines and regulations, minimizing operating loss and maintaining trust. (BDEU ONLY. Remove for all other positions)
- 1–3 years of experience in a customer-facing, or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries.
- Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills.
- Clear and confident communicator — both verbally and in writing — with the ability to engage clients professionally across different situations.
- Able to manage multiple systems and platforms simultaneously in a fast-paced environment without compromising accuracy or service quality.
- High School diploma or equivalent.
- Attached resume is required to be considered.
- Must be bilingual - Fluent in French and English
- Starting pay for this position is $25.38 per hour($49,500 annual) up to $27.95 per hour ($54,500 annual).
- Work from home - Mississauga Ontario Canada
- Work from home - London Ontario Canada
- Work from home - Ottawa Ontario Canada
- Full time only 37.5 hours per week
- Ability to work a shift as assigned during business hours operation including statutory holidays and weekends
- Must be able to work until 9:00pm M-F
- Must be able to work until 6:00pm Saturday / Sunday
- Must have High Speed internet - Minimum connection speed of 10.0Mbps and Downstream 3.0 Kbps. Dial-up, satellite, and WI-FI internet is not supported
- Must have dedicated quiet workspace
Are you passionate about delivering exceptional client experiences and making a real difference at the first point of contact? At Citi, our Customer Service Advocates are the voice of the bank — resolving client inquiries across multiple platforms, protecting client relationships, and ensuring every interaction reflects the high standards our customers deserve. This is an entry-level opportunity to build a meaningful career within one of the world's leading financial institutions, where your impact is felt from day one.
\nAttached resume is required to be considered.
\nStarting salary for this position is $25.38 per hour ($49,500 annual) up to $27.95 per hour ($54,500 annual).
\nThis is an entry-level position; we are proud to offer a competitive benefits package and opportunities for advancement within the company.
\nHome Office Program – Must have proper working conditions and required technology.
\nReady to launch your next career journey?
\nThis full-time position comes with a fantastic benefits package designed to support you every step of the way!
\n- \n
- Day 1 Health Coverage: Medical and Dental \n
- Culture Built for Success: Thrive with flexible work strategies and a vibrant, collaborative community that champions your growth \n
- Financial Future: Retirement and Savings Plans \n
- Work-Life Balance: Generous paid time off including vacation and holidays. \n
- Heath & Wellness Support: Confidential mental health resources and assistance programs. \n
Responsibilities
\n- \n
- Serve as the first point of contact for clients by handling inbound client calls, evaluating, and resolving inquiries across multiple channels to deliver timely, accurate, and effective solutions. \n
- Navigate multiple computer systems and customer service platforms concurrently to address account inquiries and complete assigned tasks with accuracy and efficiency. \n
- Build and maintain working knowledge of Citi's products and services to provide informed, relevant support tailored to each client's needs. \n
- Identify potential risks within client interactions and apply sound judgment to determine solutions that meet client needs while protecting the business. \n
- Uphold compliance standards in every client interaction, ensuring decisions reflect ethical conduct, regulatory requirements, and Citi's policies. \n
- Deliver a consistently exceptional client experience, measured against defined service metrics, with a focus on first-call resolution. \n
- Resolve client disputes and retain relationships by following established guidelines and regulations, minimizing operating loss and maintaining trust. (BDEU ONLY. Remove for all other positions) \n
- \n
- 1–3 years of experience in a customer-facing, or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries. \n
- Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills. \n
- Clear and confident communicator — both verbally and in writing — with the ability to engage clients professionally across different situations. \n
- Able to manage multiple systems and platforms simultaneously in a fast-paced environment without compromising accuracy or service quality. \n
- High School diploma or equivalent. \n
- \n
- Attached resume is required to be considered. \n
- Must be bilingual - Fluent in French and English \n
- Starting pay for this position is $25.38 per hour($49,500 annual) up to $27.95 per hour ($54,500 annual). \n
- Work from home - Mississauga Ontario Canada \n
- Work from home - London Ontario Canada \n
- Work from home - Ottawa Ontario Canada \n
- Full time only 37.5 hours per week \n
- Ability to work a shift as assigned during business hours operation including statutory holidays and weekends \n
- Must be able to work until 9:00pm M-F \n
- Must be able to work until 6:00pm Saturday / Sunday \n
- Must have High Speed internet - Minimum connection speed of 10.0Mbps and Downstream 3.0 Kbps. Dial-up, satellite, and WI-FI internet is not supported \n
- Must have dedicated quiet workspace \n